Self-service – make the most of new opportunities
Difficult to manage customer traffic? Do you make mistakes in the service area? Modernise and automate your service processes with a self-service system. You’ll reduce queues, attract more people and increase sales.
Self-service is used in a wide range of sectors – accommodation, leisure, sports, entertainment, catering, manufacturing, education, etc. It can be easily integrated into a company’s internal processes and programmes. The possibilities depend on the need and the breadth of the approach. Simply identify the issue to Acoris’ specialists and you will receive a proposal that suits you.
Self-service options
The pandemic period has prompted a search for contactless service methods to minimise the impact on businesses, economies and people. One of the most convenient methods adopted is the card system, which greatly facilitates the process of getting inside. It can be used for both accommodation services and for internal business use. How does it work? Let’s take an accommodation establishment as an example:
- The customer receives a PIN code after booking the room and paying the required amount in advance;
- enter the code on arrival;
- receives a card;
- with the card, enters the room;
- when you leave, return the card to the device.
As you can see, this process no longer requires a human being. Queues and various service misunderstandings are avoided.
This is just one of the modern solutions, and there are many more. For example:
- A QR code for employees and customers to scan to gain access to a room or service;
- PIN with or without issuable cards;
- mobile app;
- other means of identification.
Whichever option you choose, the aim of a self-service system is to simplify your business processes. Then you can focus more on improving and developing your other activities.
Self-service helps businesses create more privacy and security. Classrooms are not free to roam at will. Each lock can be equipped with a card-scanning system. You can choose to install it for all offices or just according to priority. This way, no unauthorised persons can enter your company or public office. Such a system can even be a great prevention to protect educational establishments from illegal activities.
Self-service for car parks and private properties
Do you manage a car park(s)? Or maybe you rented a campsite by a body of water? You need a vehicle tracking system with an integrated self-service system.
For example, you rent a private, fenced area for campers to settle comfortably, but you don’t want to have to manage the gate or hand over the keys every time. With a self-service system, the customer makes a camping reservation online, pays and receives a QR code, or simply enters the registration number of the car during the booking process, which the system recognises when it arrives and the gate opens.
The same principle applies to parking spaces. Businesses seeking to control parking and keep outsiders out are unlikely to need a charging system; number plate recognition will suffice. A reservation system could also be introduced if you have frequent visits from customers or other departments. In addition, more functions can be integrated.
The charging system can be combined with admission control and seat reservation(s). It can also be linked to electric vehicle charging stations.
Self-service for inventory rental
The rental of bicycles, scooters, boats, rowing boats and other sports and leisure equipment in Lithuania is still in its infancy. Therefore, this is a great business idea in an as yet untapped market. All you need to do is to carefully assess the locations and the needs of the people and provide what they need most.
How does it work? Depending on the inventory you rent, you will need:
- apps;
- payment systems;
- QR code or other identifier;
- customised locks.
The customer scans the equipment’s QR code with the QR reader app, automatically logs into the payment system, pays and unlocks the equipment. It’s simple and convenient. You don’t need to hire staff for each rental point.
Will you take advantage of these opportunities? Or do you have ideas but don’t know how to apply the self-service system? Contact Acoris specialists now at +370 630 23304, vadyba@acoris.lt.
